COLORFLY is constantly striving towards improving our services and achieving 100% customer satisfaction. If our clients are not fully satisfied with any of our services, we prioritize our focus in correcting the situation.

• Any Questions about refunds and cancellations should be addressed to us by submitting a request.
• For any product purchased, you can cancel your payment or request a refund before the product is delivered to you. After the use of the product, no refund shall be made. The nature of Products is online and therefore are instantly delivered.
• For Assisted Plans, you can cancel your payment or request a refund before the expert assigned has commenced working on your case. Refund will not be credited back to clients due to the resources and working hours invested in processing the service by experts.
• Any change in plan purchased must be addressed to COLORFLY by submitting a request to us. Payment will be settled against the already purchased plan in accordance with COLORFLY's discretion after verification of reason stated by the client.
• The refund will be issued if a duplicate payment has been debited due to technical error from our side.
• If any mis-calculation of charges, then COLORFLY will refund the amount after making appropriate investigations.
• Processing refunds are subject to verification of allegation and information provided.
• Any misuse or non-compliance to our Terms of Service, client shall not receive any refund and service will remain cancelled.
• Refund requests must be made within 5 working days from the day the payment was made.
• Refunds will be issued within 3-5 business days from the date the request was approved.
• Refunds will be issued only after deducting  payment gateway charges.
• COLORFLY is not accountable for refund or credit for the payments made to government entities (filing fees or taxes).
• Notwithstanding anything contained above, a cancellation/refund request may be granted only in cases where the Products/Services have not complied with and/or fall short in the fulfilment of its feature and is beyond the reach or fault of the customer.

The request of any cancellation/refund will be at the sole discretion of COLORFLY and You agree to have read, understood and consented to our refund and cancellation policy.

How can I cancel the order after making the payment?

To cancel an order you can submit a request. Refund requests must be made within 5 working days from the day the payment was made. You can cancel your payment or request a refund before the expert assigned has commenced working on your case. The refund may be credited back to clients due to the resources and working hours invested in processing the service by experts.

When will I get the refund after the order is cancelled?

Refund requests should be made within 5 working days from the day the payment was made. Refunds will be issued within 3-5 business days from the date the request was approved. Refunds will be issued only after deducting payment gateway charges.You can refer to COLORFLY's refund and cancellation policies for further details.

How can I get in touch with COLORFLY once I have placed an order?

Once you have placed an order with COLORFLY, you will receive an order confirmation email on your registered email inbox. Our Support representatives will also connect with you, for a list of documents.

You can also get in touch with us on admin@color-fly.com or +91 94304 51781.